LIFETIME WARRANTY

SABINA PATEL products are made with the highest quality materials and craftsmanship and we stand behind each one. SABINA PATEL products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.

This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. Warranty void if tags removed. For any damage not covered under the warranty, SABINA PATEL may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.

In accordance with our Health & Safety Practices and for the security of our personnel we require all garments to be cleaned prior to arriving at our facility. If your product has not been cleaned before arriving to the facility, it will be subject to cleaning and fees added to your account. If your product has been cleaned prior to arriving to us, please provide a receipt or proof of cleaning. 

Contact us for warranty inquiries through live chat or email at care@sabinapatel.com. All case updates and/or repair decisions, will be available to you in your case, after your garment has completed inspection. 

Products covered under our warranty program are fully warranted, to the original owner, for the practical lifetime of the product. This does not mean your lifetime.

We recognize that accidents can and do happen. Although not covered under warranty, tears, rips or other damage to your SP product can be serviced through our repairs department for a reasonable cost. Inappropriate care or neglect, like storing the product while wet or using harsh chemicals, handling garments roughly, exposing to direct sunlight, or not following care instructions on the contents label inside your garment will result in damages that are not covered under warranty. We will always do our best to repair them to working condition, however if we are unable to, we will notify you and discuss options.

Yes. For us to service your claim, your item must be cleaned before it arrives for the protection of our staff and in accordance with Health & Safety Standards. Any product that arrives unclean will be subject to a cleaning fee (depending on care instructions) before inspections can be made, which will also delay the processing of your claim.

Visit the Garment Care page for information on cleaning methods

We understand you may wish to alter or modify your SP item to suit your body or needs. Should you choose to tailor your SP item, we will continue to provide warranty service to any un-altered areas of your item. It is advisable to engage a tailor experienced in working with delicate fabrics, although SP currently does not endorse any specific facility.

Please note that you should never remove the tags from inside the garment as it will void the warranty. Valuable information is located on these tags, which is needed to process your claim.

Unfortunately, we do not have the capacity to perform custom alterations or modifications at this time.

In case of a SP product failure caused by a manufacturing defect, we will cover the cost of repairing the item. If the product cannot be repaired or the repair expenses surpass its value, we reserve the right to opt for a product replacement.

We will provide updates as we process your claim, but feel free to reach out to one of our Customer Experience Specialists by using the online communication tool "Live Chat" or at care@sabinapatel.com.